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Title
Text copied to clipboard!Strategic Account Manager
Description
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We are looking for a Strategic Account Manager to join our dynamic sales team and play a critical role in managing and expanding relationships with our most important clients. This position is ideal for a results-driven professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer value.
As a Strategic Account Manager, you will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. You will act as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
You will identify new business opportunities among existing customers and work closely with the sales team to achieve sales quotas and strategic account objectives. The ideal candidate will have a strong background in sales or account management, excellent communication skills, and a deep understanding of customer relationship management.
Key to success in this role is the ability to understand the client’s business goals and challenges, and to align our products and services to help them achieve those goals. You will also be expected to monitor account performance, prepare regular reports, and present strategic insights to both clients and internal stakeholders.
This role requires a high level of professionalism, strategic thinking, and the ability to influence and negotiate at all levels of an organization. If you are a proactive problem-solver with a passion for building strong client relationships and driving business growth, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Develop and maintain strategic long-term relationships with key accounts
- Serve as the lead point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profits
- Ensure the timely and successful delivery of solutions according to customer needs
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics
- Prepare reports on account status and strategic insights
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements
Text copied to clipboard!- Proven work experience as an Account Manager, Key Account Manager, or similar role
- Demonstrable ability to communicate, present, and influence key stakeholders
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Strong verbal and written communication skills
- Excellent listening, negotiation, and presentation abilities
- BA/BS degree in Business Administration, Sales, or relevant field
- Ability to manage multiple projects at a time while paying strict attention to detail
- Strong analytical and problem-solving skills
- Self-motivated and able to thrive in a results-driven environment
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing strategic accounts?
- How do you handle difficult client situations or escalations?
- What strategies do you use to identify growth opportunities within existing accounts?
- How do you prioritize tasks when managing multiple clients?
- What CRM tools have you used in the past?
- Can you provide an example of a successful negotiation you led?
- How do you ensure alignment between client expectations and internal delivery?
- What metrics do you track to measure account performance?
- How do you stay informed about your clients’ industries and challenges?
- What is your approach to building long-term client relationships?
